Not At Fault Accident Perth
Had an accident that wasn't your fault? You may be entitled to a replacement vehicle while your car is being repaired. We deal directly with the at-fault driver's insurer and handle the entire repair process for you.
Speak with us before contacting the insurer. We'll explain your options.
"Great service & repairs. Bill & Seb are good to deal with, always keeping to schedule."
— Joseph da S"Very good pricing, compared to few others checked, excellent job, very fast, and was able to pick up on the time agreed even though wasn't in rush. Communication and excellent work, would recommend them 100%."
— Farzin T"Did a great job repairing my car and Primo is lovely to deal with."
— Fiona HNot At Fault? You Have Options.
If you are not at fault and the other driver has insurance, choosing to make a third-party claim against their insurer rather than your own policy delivers a number of benefits to you.
You stay in control of who repairs your vehicle, not the insurance company.
Not sure what to do after an accident? Call us before contacting the insurer.
📞 Call Us NowHow Not At Fault Repairs Work
We keep the process simple and handle everything for you.
Bring your vehicle in for inspection
We assess and document the damage
We contact the at-fault driver's insurer
Approval is arranged
Repairs are booked and completed
Your vehicle is returned fully repaired
We handle the paperwork and insurer communication so you don't have to.
Most customers just bring the car in and we handle the rest. We'll guide you step-by-step so you're not dealing with the stress of the process.
Request a QuoteQuality Repairs, Done Once.
Our focus is on returning your vehicle to pre-accident condition, using quality parts and proven repair methods. We're not interested in cutting corners.
We guide you through the process, explain your options clearly, and make sure your vehicle is repaired to a high standard — not rushed through a preferred repair network.
If your vehicle needs repairs after a not at fault accident, give Bill or Seb a call and we'll explain your options.
Other Things Worth Knowing
Replacement Vehicle
If the other driver is insured and you are not at fault, you may be entitled to a replacement vehicle while your car is being repaired. We can help arrange this as part of the claim process.
If the At-Fault Driver Is Uninsured
You may still be able to claim through your own insurance, settle the matter privately with the other driver, or pay for the repair directly. Whatever the situation, drop in to our Osborne Park workshop for a free quote with no obligation. We'll take a proper look at the damage and give you honest advice on the best way forward.
Why Choose Primo Smash Repairs
We focus on honest advice, proper repairs, and making the process as straightforward as possible for you.
Replacement Vehicle When Entitled
30+ Years Experience
Family-Owned & Operated
We Deal Directly with Insurers
Honest Advice From the Start
Osborne Park Workshop Location
We're based in Osborne Park and help drivers across Perth return their vehicle to pre-accident condition after a not at fault accident.
We assist customers across Perth including Balcatta, Innaloo, Stirling, Scarborough, Karrinyup, Yokine, Tuart Hill and surrounding suburbs.
Recent Not At Fault Repair – Perth
A recent example of how we handle not at fault repairs from start to finish, dealing directly with the insurer so the customer didn't have to.
Related Repair Services
Not at fault repairs often involve full smash repair work. Depending on your damage you may also need:
Our team handles everything in-house, from structural and panel repairs through to final paint finishing.
Common Mistakes to Avoid After an Accident
After an accident, many drivers unknowingly make decisions that limit their options.
If you're unsure what to do, call us first, we'll explain your options clearly before anything gets locked in.
Not At Fault Accident FAQs
It means another driver caused the accident, not you. In this situation you have rights around how your vehicle is repaired and who carries out the work.
Yes. If you are not at fault, you can choose who repairs your vehicle. You are not required to use the insurance company's preferred repairer.
Yes, they will assess and approve the repairs. We deal directly with the at-fault driver's insurer on your behalf so you don't have to manage the back and forth yourself.
If you are not at fault and the other driver is insured, you may be entitled to a replacement vehicle during the repair period. We can help arrange this as part of the claim process. Give us a call and we'll explain how it works for your situation.
Your options depend on your own insurance coverage and situation. Give us a call and we'll help explain the best way forward for your circumstances.
In most not at fault cases where the other driver is insured, you should not be out of pocket for repairs. We can help clarify this when we assess your situation.
Had an accident that wasn't your fault?
Give us a call before contacting the insurer. We'll explain your options, help arrange a replacement vehicle if you're entitled, and handle the repair process for you.
