Not At Fault Accident
Had an accident that wasn’t your fault?
If the other driver caused the damage, you’re entitled to choose who repairs your car.
We help Perth drivers with not at fault repairs by dealing with the other driver’s insurer and getting the work done once approvals are sorted.
We’re a family-owned workshop in Osborne Park, handling not at fault repairs across Perth.
Not At Fault? You’re Allowed to Choose Your Repairer
This is something many drivers aren’t aware of:
- If you're not at fault, you're entitled to choose your own repairer.
- You don't have to use the insurer's preferred shop.
- You can nominate Primo Smash Repairs to do the work.
We deal with the other driver's insurer and carry out the repairs once approvals are sorted.
How Not At Fault Claims Work
If the at-fault driver is insured:
- Bring the car in so we can inspect and document the damage as part of our smash repair process.
- We send the details to the at-fault driver's insurer for review and approval.
- Once repairs are approved, we book the job in at a time that suits you.
- We complete the required panel repairs and spray painting to restore your vehicle to pre-accident condition.
Loan vehicles: In some cases, the at-fault driver's insurer may provide a loan car while your vehicle is being repaired, subject to their approval.
If the at-fault driver is uninsured: Your options depend on the circumstances and whether you have comprehensive insurance. We're happy to talk you through the best next steps.
Why Choose Primo Smash Repairs
- 30+ Years' Experience
- Family-Owned & Operated
- Experienced with Not At Fault Repairs
- Clear, Honest Advice
We're based in Osborne Park and handle not at fault repairs for drivers across Perth.
Not At Fault FAQs
-
What does "not at fault" mean?
It means another driver caused the accident, not you. -
Can I choose my own repairer?
In most cases, yes, you're entitled to choose who repairs your car. -
Will the other driver's insurer be involved?
Yes. The at-fault driver's insurer will need to assess and approve the repairs. -
Is a loan car available?
In some cases, yes, the at-fault driver's insurer may provide a loan car while yours is being repaired.
Recent Not-At-Fault Repair Example
Vehicle: 2020 Hyundai i30
Situation: Not-at-fault rear-end collision (at-fault driver was insured)
Outcome: We organised quote approval with the at-fault driver's insurer and completed the repairs. A loan vehicle was provided during the repair.
